This class will help you recognize the diverse ways people think, personality types, communication styles and how these elements impact professional relationships. You'll also learn to leverage tools, systems and scripts to effectively manage encounters with difficult clients, other agents, service providers and others you encounter during the homebuying and selling process.
When all's said and done, you'll be able to identify techniques and strategies to transform challenging situations into mutually beneficial outcomes—and improve your happiness factor!
This course takes place over two (2) days. Attendance is required for both days.
NOTE: Because of the circumstances regarding COVID-19 and MAAR's virtual office setting, this course will be livestreamed on Zoom. Please review our Guidelines for Attending Livestream CE Classes before registering.
Instructor: Kim Knapp
CE Credit: 8 Hours
Cost: $115 for RRC Members | $140 for Members | $160 for Non-Members
Please be advised that this is an online CE course. The class will take place via Zoom. Registration will close at 3 p.m. on July 13.