An important update to SentriLock's mobile app support policy will take effect on May 12, 2025. This update is part of a quarterly process to ensure users are running the most secure and up-to-date version of the SentriKey® Real Estate app, supporting a more consistent and reliable experience across your organization.
What’s Changing
Beginning April 1 and continuing each quarter (1/1, 4/1, 7/1, 10/1), SentriLock will:
- Review adoption rates for all current mobile app versions.
- Identify the newest version with 95% adoption or higher.
- Set that version as the minimum required standard for continued app use.
For this cycle, the following versions meet the 95% threshold and will be the required minimum as of May 1, 2025:
- iOS – 5.74.1
- Android – 5.74.1
What to Expect
Impacted agents will receive an in-app notification prompting them to update. Beginning May 12, 2025, any users not on the required version will be forced to update the app before they can continue using it.
Please note: This update does not require a device or operating system upgrade. Users will only need to update the app version, not their physical phone or OS.