COVID-19: Gov. Bill Lee has issued a statewide Safer at Home Executive Order ordering the closure of all nonessential businesses. Real estate businesses are among those considered "essential" and allowed to continue operating at this time. Find out more.

COVID-19 Plan of Action

What Members Need to Know

 Professional Development, Association News, Coronavirus, Membership

Published Thursday, March 12, 2020

Coronavirus Outbreak Laboratory Research Stock Photo

As we’re sure you are as well, the staff and volunteer leadership teams at MAAR are closely monitoring the coronavirus (COVID-19) situation here in Shelby County.

As of March 12, two cases have been confirmed in Shelby County and a total of 18 cases have been confirmed in the state of Tennessee. Shelby County Schools has closed and local universities have moved classes online. Tennessee Governor Bill Lee has declared a state of emergency as the coronavirus continues to spread. 

Your health and that of our staff is our first priority and will continue to be at the heart of every decision made in regard to the virus. With that in mind, in the interest of public safety, and after weighing various options and consulting with many resources, we have made the difficult decision to close the MAAR office beginning Friday, March 13 through Friday, April 3

We will continuously monitor the situation and will continually re-evaluate this decision to ensure it is still the best way to move forward. If we are able to re-open and get back to normal operations sooner, we will.

From Friday, March 13 through Friday, April 3, all MAAR classes and events have been cancelled or postponed. Essential committee meetings will be held via conference calls. We do not want to add any financial hardship to you because of this, so we will refund any registration fees you have paid for classes or events that will be cancelled during this period. If we reschedule an event or class, your registration fees will be applied toward the future date. You will receive an email with additional details or instructions from our staff for each class or event you were scheduled for during the closure time frame.

We will keep you updated throughout the coronavirus watch in Shelby County via, the Weekly REALTOR®, Paragon MLS messages, social media and email bulletins such as this one.

The entire staff will still be working full-time, regular hours, but from home instead of at the MAAR office. Though we know this will be a disruption to your business, we hope to minimize that as much as possible and still provide you with outstanding service and services. The best way to reach the staff during this time will be via email, and you will receive a response via email. If you do not know a staff member's email or which staff member to contact, you may find that information online in the Association Staff Directory.

We continue to have issues with members hearing an error message when they attempt to call the MAAR office, in particular with AT&T phone users. Again, email will be your best method of communication for the next few weeks.

If you are a Broker or new member, please find membership applications available online. Completed applications should be emailed to Member Services. If you need SentriLock support, contact Member Services or contact SentriLock Support at 513.618.5800 or 877.736.8745.

In the meantime, please help keep our REALTOR® family and Shelby County community safe by keeping the following in mind:

  • Be aware of the symptoms: fever (100.4 degrees), cough and difficulty breathing. Symptoms have typically presented within a 14-day time frame, usually between day 5 to day 11.
  • If you have symptoms, stay home until you are symptom and fever-free without the aid of medication for a minimum of 24 hours.
  • If you’ve traveled to China, South Korea, Hong Kong, Japan, Singapore, Taiwan, Thailand, Iran or Italy, stay home for 14 days.
  • Wash your hands often with soap and warm water, scrubbing vigorously for at least 30 seconds. If not available, use hand sanitizer.
  • Use your elbow or a paper towel to open doors.
  • Avoid touching your eyes, nose, or mouth.
  • Cover your mouth or nose with a tissue when coughing or sneezing, then throw the tissue away immediately.
  • Take a break from hugging for a while. Give everyone the “elbow bump!”

Most people with mild coronavirus illness will recover on their own by drinking plenty of fluids, resting, and taking pain and fever medications. However, some cases develop pneumonia and require medical care or hospitalization. If you experience symptoms, call your doctor prior to going to their office or a clinic so they can prepare for your visit. Until then, stay home and quarantine yourself.

Please contact us with any concerns or questions you might have about the Coronavirus and MAAR or our greater real estate community. We will get through this together, as we always do!

Stay well!

Katie Shotts
MAAR CEO & Executive Vice President

UPDATE (March 24, 2020): The MAAR office will remain closed through Friday, April 17.

UPDATE (April 3, 2020): The MAAR office will remain closed through Friday, May 1.

Coronavirus (COVID-19) Resources

We have compiled a list of resources below where you can find accurate, reliable and updated information.

World Health Organization

Tennessee Department of Health

National Association of REALTORS®